Dell PowerVault DP500 - Manual (Page 82)

Troubleshooting an External SCSI Tape Drive
Problem
l Defective tape drive
l Defective tape cartridge
l Missing or corrupted tape-backup software or tape drive device driver
l Defective SCSI controller
Action
1. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2. Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. See Removing and Installing an Internal SCSI Tape
Drive .
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Ensure that the tape drive's interface/DC power cable is connected to the tape drive and SCSI controller card.
5. Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
6. Run the appropriate online diagnostics tests. See Using Server Administrator Diagnostics .
7. Open or remove the bezel. See Front Bezel .
8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9. Open the system. See Opening and Closing the System .
10. Ensure that the SCSI controller card is firmly seated in its connector. See Installing an Expansion Card .
11. Close the system. See Opening and Closing the System .
12. Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
13. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
14. If you cannot resolve the problem, see Getting Help for information on obtaining technical assistance.
Troubleshooting a Hard Drive
Problem
l Device driver error.
l One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.