Troubleshooting basic i/o functions, Troubleshooting the mouse – Dell PowerVault DP500 User Manual
Page 74
Problem
l
System message indicates a problem with the keyboard
l
Keyboard is not functioning properly
Action
1.
Enter the System Setup program and ensure that the USB ports are enabled. See
Using the System Setup Program
.
2.
Examine the keyboard and its cable for signs of damage.
3.
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See
Getting Help
.
4.
Run the appropriate online diagnostic test. See
Using Server Administrator Diagnostics
.
If the problem is not resolved, see
Getting Help
.
Troubleshooting the Mouse
Problem
l
System message indicates a problem with the mouse.
l
Mouse is not functioning properly.
Action
1.
Run the appropriate online diagnostic test. See
Using Server Administrator Diagnostics
.
If the test fails, continue to the next step.
2.
Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to
If the mouse is damaged, continue to the next step.
3.
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See
Getting Help
.
4.
Enter the System Setup program and ensure that the USB port is enabled. See
Using the System Setup Program
.
If the problem is not resolved, see
Getting Help
.
Troubleshooting Basic I/O Functions
Problem
l
Error message indicates a problem with a serial port.
l
Device connected to a serial port is not operating properly.
Action
1.
Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are configured appropriately for any
applications you are using. See
Using the System Setup Program
.