Dell XPS M140 (MXC051, Late 2005) - Manual (Page 90)

90 Solving Problems
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C H E C K T H E S O F T W A RE D O C U M E N T A T I O N O R C O N T A C T T H E S O F TW A R E M A N U F A CT U R E R F O R
T R O U B L E S H O O T I N G I N F O R M A T I O N —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B A CK U P Y O U R F I L E S I M M E D I A T E L Y
U S E A VI RUS - S CA N N I N G P RO G RA M T O C H E CK T H E H A R D D R I V E , F L O P PY D I S K S , O R CD S
S A V E A N D CL OSE A N Y O P EN F I L E S O R P R O G R A M S A N D S H U T D O WN YOU R C O M P U T E R THRO UGH TH E
Start M E N U
S C A N T H E C O M P U T E R F O R S PY WA RE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the
Internet, your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan the computer
and remove spyware. For more information, go to support.dell.com and search for the keyword
spyware.
R U N TH E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a
software problem. See "Dell Diagnostics" on page 77.
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
I F Y O U R E CE I VE A N I N S U F F I C I E N T ME M O R Y M E S S A G E —
• Save and close any open files and exit any open programs you are not using to see if that
resolves the problem.
• See the software documentation for minimum memory requirements. If necessary, install
additional memory (see "Memory" on page 112).
• Reseat the memory modules to ensure that your computer is successfully communicating
with the memory (see "Memory" on page 112).
• Run the Dell Diagnostics (see page 77).
I F Y O U E X PE R I E N C E O T H E R M E M O R Y P R O B L E M S —
• Reseat the memory modules to ensure that your computer is successfully communicating
with the memory (see "Memory" on page 112).
book.book Page 90 Wednesday, October 26, 2005 1:00 PM