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Dell XPS M140 (MXC051, Late 2005) User Manual

Page 79

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Solving Problems

79

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the

option you want.

2 If a problem is encountered during a test, a message appears with an error code and a

description of the problem. Write down the error code and problem description and follow

the instructions on the screen.
If you cannot resolve the error condition, contact Dell.

NOTE:

The Service Tag for your computer is located at the top of each test screen. If you contact Dell,

technical support will ask for your Service Tag.

3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab

described in the following table for more information.

Option

Function

Express Test

Performs a quick test of devices. This test typically takes

10 to 20 minutes and requires no interaction on your

part. Run Express Test first to increase the possibility of

tracing the problem quickly.

Extended Test

Performs a thorough check of devices. This test typically

takes 1 hour or more and requires you to answer

questions periodically.

Custom Test

Tests a specific device. You can customize the tests you

want to run.

Symptom Tree

Lists the most common symptoms encountered and

allows you to select a test based on the symptom of the

problem you are having.

Tab

Function

Results

Displays the results of the test and any error conditions

encountered.

Errors

Displays error conditions encountered, error codes, and

the problem description.

Help

Describes the test and may indicate requirements for

running the test.

book.book Page 79 Wednesday, October 26, 2005 1:00 PM