Dell PowerVault 221S (SCSI) - Manual (Page 37)

Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide
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Getting Help
Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide
Technical Assistance Returning Items for Warranty Repair or Credit
Dell Enterprise Training and Certification Before You Call
Problems With Your Order Contacting Dell
Product Information
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in "Troubleshooting Your System."
2. Run the system diagnostics and record any information provided.
3. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and
troubleshooting procedures.
For more information, see "Online Services."
4. If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with
any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the
proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the
Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see " Technical Support Service " and " Before You Call ."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell
representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in
the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)