Acronis Cloud - User Guide - Manual (Page 6)

6 Copyright © Acronis, Inc., 2000-2011
If you do not have an Acronis account, fill in the appropriate fields, and the account will be created
for you. Provide your first and last names and e-mail address. You will be offered a country selected
on the basis of the IP address of your computer, though you can select another country, if you wish.
Then provide a password for your new account and confirm the password by retyping it once more in
the appropriate field. When you have performed all actions necessary for account registration,
please wait for an e-mail message that will confirm opening of the account.
To keep your personal data secure, choose a strong password for your online backups, guard it from getting into
the wrong hands, and change it from time to time.
After opening an Acronis True Image Online account, log in to your account page, subscribe to the
Acronis True Image Online service, and then wait for an e-mail message describing the details of your
subscription plan and expiration date.
Trial subscription
If you would like first to try the Acronis True Image Online service, Acronis offers a 1-month free trial
subscription to Acronis True Image Online service. You will have 2 GB of storage space for the trial
period. Be aware that after the trial period is over, you won't be able to use the Acronis True Image
Online service and all your data on the Online Storage will be deleted.
If you like Acronis True Image Online service, you can go to https://www.acronis.com/my/online-
backup/ and select a suitable subscription plan. To change your tariff, renew the subscription, or
unsubscribe, go to the same subscription Web page.
1.5 Technical Support
Maintenance and Support Program
If you need assistance with your Acronis product, please go to http://www.acronis.com/support/
Product Updates
You can download the latest updates for all your registered Acronis software products from our
website at any time after logging into your Account (https://www.acronis.com/my) and registering
the product. See Registering Acronis Products at the Website (http://kb.acronis.com/content/4834)
and Acronis Website User Guide (http://kb.acronis.com/content/8128).
1.6 Generating a system report
When you need help from Acronis support team, in most cases information about your system is
necessary for resolving your problem. Sometimes getting the information is an inconvenient and
time consuming process. Acronis True Image Online has a tool that simplifies the procedure. It
generates a system report containing all the necessary technical information and allows you to save
the information to file. When it’s necessary, you can attach the created file to your problem
description and send it to Acronis support team to simplify and speed up the search for a solution.
To generate a system report:
 On the Help menu click Generate System Report, or
 On the main program window click the Help arrow, and select Generate System Report