Barco MatrixPRO HD/SD-SDI - Manual (Page 83)

MatrixPRO • 16x16 and 8x8 HD/SD-SDI Router • User’s Guide 73
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The following topics are discussed in this Appendix:
• Barco Folsom Warranty
• Return Material Authorization (RMA)
• Barco Events Contact Information
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All video products are designed and tested to the highest quality standards and are backed
by a full 3-year parts and labor warranty. Warranties are effective upon delivery date to
customer and are non-transferable. Barco warranties are only valid to the original
purchaser/owner. Warranty related repairs include parts and labor, but do not include faults
resulting from user negligence, special modifications, lightning strikes, abuse (drop/crush),
and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Barco will cover
shipping charges for return shipments to customers.
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In the unlikely event that a product is required to return for repair, please call the following
number and ask for a Sales Engineer to receive a Return Merchandise Authorization
number (RMA).
• (888) 414-7226
RMA Conditions are listed below:
a. Prior to returning any item, you must receive a Return Merchandise
Authorization (RMA) number.
b. All RMA numbers must appear on their return-shipping label.
c. RMA numbers are valid for ten (10) days from issue date.
d. All shipping and insurance charges on all RMAs must be prepaid by the
customer