Rockwell Automation 6180W-xxxx VersaView Workstation User Manual - Manual (Page 51)

51 Publication 6180W-UM001H-EN-P - August 2007
Chapter
5
System Troubleshooting
Chapter Objectives This chapter provides information on the following topics:
•
Troubleshooting procedure
•
Diagnostic utility
•
Troubleshooting checklists
Troubleshooting Procedure Follow these steps to identify and isolate a problem.
1. Shut down the computer’s operating system by using the
appropriate method for your operating system.
2. Disconnect power to the computer.
3. Disconnect all peripheral devices from the computer.
4. Connect the keyboard and mouse, if used.
5. Check the video connection, if using an external monitor.
6. Connect power to the computer.
When power is applied, check the Power On Self Test (POST). If
a nonfatal failure occurs, POST emits beep codes that indicate
errors in hardware, software, and firmware. If a display monitor
is attached, POST can show a related error message. However, if
a fatal error is detected, the startup process is terminated.
7. If the system restarts, isolate the problem by connecting
peripheral devices one at a time until the problem occurs.
If the problem is with a specific software package, or driver,
reinstall the software.
8. Refer to the diagnostic utility and the troubleshooting checklists
if the problem is not related specifically to a software installation
or peripheral device.