Quadrox WebCCTV Installation Manual - Manual (Page 3)

WebCCTV Installation Manual 3
Version 4.4 Series
4.2 V IDEO C LIENT C OMPONENT (A CTIVE X)............................................................................................................................................. 46
4.3 C HANGING NETWORK PORTS .............................................................................................................................................................. 48
4.3.1 Changing WebCCTV video ports ............................................................................................................................................... 48
4.3.2 Changing TCP port .................................................................................................................................................................... 48
4.3.3 Changing remote desktop port ................................................................................................................................................... 49
4.4 W EB CCTV POWER ON AFTER POWER FAILURE .................................................................................................................................. 49
4.5 C ONFIGURING AUDIO OVER THE I NTERNET ......................................................................................................................................... 49
5 STORAGE / BANDWIDTH CONSIDERATIONS ........................................................................................................................... 51
5.1 T ERMINOLOGY AND BASIC VIDEO TECHNOLOGY ................................................................................................................................ 51
5.2 F ACTORS THAT INFLUENCE BIT RATE AND VIDEO QUALITY ................................................................................................................ 53
5.2.1 Compression technique (codec).................................................................................................................................................. 53
5.2.2 Resolution .................................................................................................................................................................................. 54
5.2.3 Frame rate ................................................................................................................................................................................. 55
5.2.4 “Differential” live streaming ..................................................................................................................................................... 56
5.2.5 Activity detection for storage...................................................................................................................................................... 56
6 SECURITY POLICY .......................................................................................................................................................................... 57
6.1 P ROPER USE OF W EB CCTV ................................................................................................................................................................ 58
6.2 S ECURITY POLICY ............................................................................................................................................................................... 59
6.2.1 Password policy ......................................................................................................................................................................... 59
6.2.2 Operator mode ........................................................................................................................................................................... 61
6.2.3 Windows security updates .......................................................................................................................................................... 61
6.2.4 Network security ........................................................................................................................................................................ 61
6.2.4.1 Dedicated network versus integration with the corporate network ..................................................................................... 62
6.2.4.2 Internet Connection ............................................................................................................................................................ 62
6.2.4.3 Limiting the number of protocols ....................................................................................................................................... 62
6.2.4.4 Firewall .............................................................................................................................................................................. 63
6.2.4.5 Allowing only known clients.............................................................................................................................................. 63
6.2.4.6 Securing the applications.................................................................................................................................................... 63
6.2.4.7 VPN.................................................................................................................................................................................... 64
6.2.5 Other types of access.................................................................................................................................................................. 64
6.2.6 3 rd party security tools................................................................................................................................................................ 64
6.3 E RROR RECOVERY MECHANISMS ........................................................................................................................................................ 65
7 TROUBLESHOOTING ...................................................................................................................................................................... 66
7.1 P ROBLEM SOLVING PROCESS .............................................................................................................................................................. 66
7.1.1 Preliminary checklist.................................................................................................................................................................. 66
7.1.2 Analyzing the problem................................................................................................................................................................ 67
7.2 S OLUTIONS FOR COMMON PROBLEMS ................................................................................................................................................. 68
7.2.1 Start up problems ....................................................................................................................................................................... 68
7.2.2 Monitor problems....................................................................................................................................................................... 70
7.2.3 Windows logon problems ........................................................................................................................................................... 70
7.2.4 Remote connection problems...................................................................................................................................................... 71
7.2.5 Camera problems....................................................................................................................................................................... 72
7.2.6 WebCCTV software problems .................................................................................................................................................... 72
7.3 I F YOU NEED FURTHER ASSISTANCE .................................................................................................................................................... 74
7.3.1 Before you call ........................................................................................................................................................................... 74
7.3.2 Collecting the necessary information ......................................................................................................................................... 74
7.3.3 How to contact Quadrox ............................................................................................................................................................ 75
7.3.4 How to allow remotely access to your WebCCTV by Quadrox support...................................................................................... 75
8 APPENDICES...................................................................................................................................................................................... 76