Belkin N+ PM00781EA F5D8635-4 User Manual

Page 80

N+ Wireless Modem Router

sections

table of contents

TRoUblesHooTINg

• The Setup Assistant completed installation, but my web browser

doesn’t work .

• I am unable to connect to the Internet. The “modem” LED on my

Router is on, and the “internet” led is blinking .

1 . If you cannot connect to the Internet, the “modem” LED is on, and the

“internet” LED is blinking, the problem may be that your connection

type may not match the ISP’s connection .

2 . If you have a “static IP address” connection, your ISP must assign you

the IP address, subnet mask, and gateway address . Please refer to the

section entitled “Alternate Setup Method” for details on changing this

setting .

3 . If you have a “PPPoE” connection, your ISP will assign you a user

name and password and sometimes a service name . Make sure the

Router’s connection type is configured to PPPoE and the settings are

entered properly . Please refer to the section entitled “Alternate Setup

Method” for details on changing this setting .

4 . You may need to configure your Router to meet the specific

requirements of your ISP . To search our knowledge base for ISP-

specific issues, go to:

http://web .belkin .com/support

and type in “ISP” .

If you are still unable to access the Internet after verifying these settings,

please contact Belkin Technical Support .

• The Setup Assistant completed, but my web browser doesn’t work.
• I am unable to connect to the Internet. The “modem” LED on my

Router is blinking, and the “internet” led is solid .

1 . If the “modem” LED is blinking, and the “internet” LED is solid, but

you are unable to access the Internet, there may be third-party firewall

software installed on the computer attempting to access the Internet .

Examples of third-party firewall software are ZoneAlarm, BlackICE PC

Protection, McAfee Personal Firewall, and Norton Personal Firewall .

2 . If you do have firewall software installed on your computer, please

make sure that you properly configure it . You can determine if the

firewall software is preventing Internet access by temporarily turning it

off . If, while the firewall is disabled, Internet access works properly, you

will need to change the firewall settings to function properly when it is

turned on .

3 . Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to allow

Internet access .

If you are still unable to access the Internet after disabling any firewall

software, please contact Belkin Technical Support .