Despatch Protocol Controller - Manual (Page 4)

Despatch
Service Support Programs
Despatch continues to deliver exceptional products backed by a strong sense of responsibility and drive for long term customer
satisfaction. Your partnership with Despatch can offer even higher value through your subscription to one of Despatch’s high value
service programs.
Warranty
Despatch’s exclusive, comprehensive service programs start with the warranty which is described on the other side of this
document. This warranty can be expanded immediately to meet your most stringent service needs. Despatch Service will be able
to answer your service questions and provide a quotation for the immediate expansion of your product warranty.
Immediate Service Response
The key to an effective service program is response. Wherever your location, Despatch is only a phone call away. Our North
American customers can reach Despatch at 1-800-473-7373. Worldwide customers can call 1-612-781-5363 or FAX
1-612-781-5485. Our Customer Service Technicians have over 200 years combined experience and access to detailed design and
manufacturing documentation specific to your Despatch unit(s). This exacting level of service is a benefit only Despatch can provide
and means that you can expect speedy, accurate and the most cost effective response.
Field Service Network
A worldwide network of factory trained Service Professionals is available to support your Despatch equipment. From routine repair
to certified instrument calibration, the Despatch service network is positioned to respond to your needs. As a manufacturer of custom
equipment, our service programs are customized to meet your specific needs regarding:
1. Service scope
2. Response time
3. Preventive maintenance frequency and content
4. Payment method
Sustained Service Support
At Despatch, long term customer satisfaction means more than just responding quickly and effectively to our customers’ service
needs. It means offering comprehensive customer support well beyond the scope and duration of our initial warranty. Despatch
offers two basic service packages which are customized to each individual customer’s need. These service packages are titled Full
Service and Preventive Maintenance Plus+ service agreement products. Each is unique in the industry and offer the following
benefits:
1. Priority response for minimum production interruption
2. Preventive maintenance for longer product life
3. Discounts on parts and services
4. Various payment plans to ease budgeting and recording expenses
5. Reduce purchase ordering costs
Despatch Service
Worldwide Phone 612-781-5363; Worldwide Fax 612-781-5185; North American Phone 800-473-7373