Despatch Protocol Controller - Manual (Page 3)

Despatch Product Warranty
Parts, Materials and Labor
Despatch warrants all parts and materials to be free from defects in material and workmanship for a period of one (1) year from the
date of shipment unless otherwise mutually agreed upon in writing, or 2,000 hours of operation, whichever occurs first. (Note:
Laboratory oven electric heaters are warranted for a period of five [5] years from date of shipment.)
Despatch will repair or replace, at Despatch’s option, FOB Despatch’s factory, parts and materials covered by this warranty.
Despatch is not responsible for parts or material failures resulting from misuse, abuse, inadequate preventive maintenance, acts
of nature, or non-conforming utilities, including electrical, fuel supply, environmental and intake/exhaust provisions. This warranty
also does not cover normal wear or routine maintenance parts and materials expressly designed as expendable/consumable and
replaceable.
Labor services for parts and materials replacement and repair to support this warranty are available at Despatch’s normal service
fees. This service is provided worldwide by a network of factory trained professionals.
Terms and Conditions
The foregoing warranty shall be deemed valid and binding upon Despatch if and only if the Customer:
1. Installs, loads, operates and maintains the equipment supplied hereunder in accordance with the instruction manual
provided upon delivery and product labeling affixed to the subject equipment.
2. Agrees to follow the Emergency Procedure spelled out below.
Exclusions/Limitations of Liability
This warranty DOES NOT cover expenses incurred in the process of diagnosing and/or repairing equipment resulting from:
a) operator error, b) attempted service or modifications by other than Despatch authorized technicians, c) any use of the equipment
which is inconsistent with the operation manual or labeling, d) inadequate preventive maintenance, or e) acts of nature, such as
floods, fire, earthquake, or acts of war or civil emergency.
Despatch shall not, in any event, be liable for indirect, special, consequential or liquidated damages or penalties, including loss of
revenue, profits or business opportunities resulting from interruption of process or production. Despatch shall further be held
blameless for any damages or expenses resulting from delays in our attempts to diagnose and repair the equipment, unavailability
of spare parts or inaccessibility of the equipment. Specifically excluded from this warranty is responsibility for internal and external
corrosion damages to the equipment.
Non-Compliance
Despatch reserves the right to suspend and withhold service as provided under this warranty in the event of non-compliance by
the Customer to any terms and conditions of this warranty. Further, Despatch is held harmless for any loss of production, incurred
expenses, and other inconveniences due to suspension of service under this non-compliance provision.
Emergency Procedure
In an emergency situation, Customer agrees to: a) immediately shut off fuel or energy supply (gas and electricity), b) call 911 for
emergency assistance if needed, and c) call Despatch Service.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES
WHATSOEVER, AND SPECIFICALLY THERE ARE NOT IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR
A PARTICULAR PURPOSE.
THE FOREGOING WARRANTY IS NOT TRANSFERABLE IN SITUATIONS WHERE EQUIPMENT OWNERSHIP IS
TRANSFERRED TO ANOTHER PARTY.
Despatch Service
Worldwide Phone 612-781-5363; Worldwide Fax 612-781-5185; North American Phone 800-473-7373
Please see reverse side for other service offerings BB5 (5/97)