Apple AppleCare Protection Plan for iPad - Manual (Page 10)

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3. What is Covered?
3.1 Hardware Service
If during the Coverage Period, you submit a valid claim by notifying Apple that (i) a defect in
materials and workmanship has arisen in the Covered Equipment or, (ii) the capacity of the
Covered Equipment’s battery to hold an electrical charge has depleted fifty (50%) percent or
more from its original specifications, Apple will either (a) repair the defect at no charge, using
new or refurbished parts that are the equivalent to new in performance and reliability, or (b)
exchange the Covered Equipment with a replacement product that is new or equivalent to
new in performance and reliability and is functionally equivalent to the original product. If
Apple exchanges the Covered Equipment, the original product becomes Apple’s property and
the replacement product is your property, with coverage for the remaining period of the plan.
3.2 Covered Equipment
In addition to the Apple-branded product and accessories contained in the original packaging,
“Covered Equipment” includes an AirPort Extreme Card, an AirPort Express or AirPort Extreme
Base Station, and Time Capsule, if used with the Covered Equipment and originally purchased
by you no earlier than two years before the Covered Equipment purchase.
3.3 Technical Support
During the Coverage Period, Apple will provide you with access to telephone and web-based
technical support resources. Technical support may include assistance with installation,
launch, configuration, troubleshooting, and recovery (except for data recovery), including
storing, retrieving, and managing files; interpreting system error messages; and determining
when hardware service is required. Apple will provide support for the then-current version
of the supported software, and the prior Major Release. For purposes of this section, “Major
Release” means a significant version of software that is commercially released by Apple in a
release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.
The scope of technical support provided to you will vary according to your Plan.
3.4 Scope of Technical Support
Under the Plan, Apple will provide technical support for the Covered Equipment, iPad OS
(“iOS”) and software applications that are pre-installed with the Covered Equipment (both
referred to as “Consumer Software”) and connectivity issues between the Covered Equipment