Troubleshooting – Nokia N91 User Manual
Page 109
Troubleshooting
108
Browser services
Q: What do I do if the following message is displayed:
No valid access point defined. Define one in
Services settings.
?
A: Insert the correct browser settings. Contact your service
provider for instructions.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all events,
select
My Own
>
Log
. Scroll right and select
Options
>
Filter
>
All communication
.
Q: How do I delete my log information?
A: Select
My Own
>
Log
>
Options
>
Clear log
or go to
Settings
>
Log duration
>
No log
. These will erase the
log contents, recent calls log, and message delivery
reports permanently.
PC connectivity
Q: Why do I have problems in connecting the phone to my PC?
A: Make sure that Nokia PC Suite is installed and running on
your PC. See the User Guide for Nokia PC Suite on the
CD-ROM. If Nokia PC Suite is installed and running, you
can use Nokia Get connected wizard available in Nokia
PC Suite to connect to your PC. For further information on
how to use Nokia PC Suite, see the help function on Nokia
PC Suite or visit the support page
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), service provider, or network operator.
Application not responding
Q: How do I close an application that is not responding?
A: Open the application switching window by pressing and
holding
. Then scroll to the application, and press
to close the application.
Phone display
Q: Why do missing, discolored, or bright dots appear
on the screen every time I turn on my phone?
A: This is a characteristic of this type of display.
Some displays may contain pixels or dots that remain
on or off. This is normal, not a fault.