Toshiba Qosmio E10 - Manual (Page 159)

User’s Manual 9-10
Troubleshooting
Floppy disk drive
For more information, refer to Chapter 4, Operating Basics .
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to the
Media care section in
Chapter 4 for details on cleaning.
Some CD/DVDs run
correctly, but others do
not The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s
needs.Check the CD/DVD's documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), Addressing
Method 2
Check the region code on the DVD. It must
match that on the DVD Super Multi drive. Region
codes are listed in the
Optical media drives
section in Chapter 2, The Grand Tour.
Problem Procedure
Drive does not operate There may be a faulty cable connection. Check
the connection to the computer and to the drive.
You cannot access the
external 3 1/2" floppy
disk drive Try another floppy disk. If you can access the
floppy disk, the original floppy disk (not the drive)
is probably causing the problem.
If problems persist, contact your dealer.