Konica Minolta bizhub 36 - Manual (Page 174)

bizhub 42/36 13-5
13.2 Cannot receive faxes 13
13.2 Cannot receive faxes
When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error
persists, please contact your service representative.
d
Reference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 10-5. (When printing
the TX Result Report is enabled)
For details on error messages, Refer to page 13-8.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the
[User's Guide Copy Operations]
13.2.1 Fax (G3)
Problem Cause Remedy
The received fax
is blank. Is there a problem with
the telephone connec-
tion or with the caller's
fax machine? Check that the machine can make clean copies.
If it can, have the caller send the fax again.
Did the caller load the
pages backward? Contact the caller.
Cannot receive
faxes Is paper in the machine? If the add paper icon is lit, the machine is out of paper
and received documents are stored in memory. Add
paper.
For the procedure for adding paper, refer to the [User's
Guide Copy Operations].
Is paper jammed in the
machine? In case of a paper jam, received documents are stored
in memory.
Remove the jammed paper.
For the procedure for correcting paper jams, refer to
the [User's Guide Copy Operations].
Is the machine out of
toner? No fax can be received if the toner is exhausted.
Replace the toner bottle.
For the procedure for replacing the toner bottles, refer
to the [User's Guide Copy Operations].
Is the Receive Mode set
to Manual RX? If [Admin Settings] ö [Fax Settings] ö [Comm. Set-
tings] ö [RX Mode] is set to [Manual RX], it is necessary
to perform the reception procedure manually. For the
procedure for manual reception, refer to the [User's
Guide Administrator Operations].
Is the telephone line cor-
rectly connected? Check the telephone cord for connection and, if un-
plugged, plug it securely.
Is the memory insuffi-
cient? Load paper if it is empty, and then print the faxes stored
in memory.
Is [Closed Network RX]
enabled? If [Closed Network RX] is enabled, the machine accepts
faxes sent from specific recipients. For details, contact
your administrator.
Is [Closed Network RX
Password] ö [Enable]
set to [Yes]? If [Closed Network RX Password] ö [Enable] is set to
[Yes], faxes can only be received from specific senders.
For details, contact the administrator.
Is the fax sent with an in-
correct Sub address for
the specified F-code? If an incorrect Sub address is received, a communica-
tion error occurs and the fax cannot be received. Have
the sender check the Sub address on their fax machine.
Is there a problem with
the recipient's fax ma-
chine? Make a copy to check that this machine is operating
correctly, and then, if the copy was printed correctly,
have the recipient check the condition of their fax ma-
chine.