Konica Minolta bizhub 42 - Manual (Page 143)

bizhub 42/36 11-2
11.1 Cannot send scanned data 11
11 Troubleshooting for scanning problems
This chapter provides solutions for some problems you encounter while using scanning functions. If you en-
counter a problem which is not listed in this chapter or difficult to solve, please contact your service repre-
sentative.
11.1 Cannot send scanned data
When a scanned data cannot be sent, try to correct problems by referring to the table below. If the scanned
data still cannot be sent properly even after attempting to correct the problem, please contact your service
representative.
d
Reference
For details on error messages, Refer to page 11-3.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the
[User's Guide Copy Operations]
11.1.1 Network scan sending
If you cannot send a scanned data while using the E-mail, SMB, FTP, WebDAV or Web Service functions,
follow the steps below to identify the problem.
Reference
- Even if the transmission result screen or the result area of a Scan TX Report indicates "----", due to a
problem in an Internet pathway, the E-mail message may not be delivered to the recipient. "----" dis-
played in the transmission result screen or the Scan TX Report indicates that the scanned data has
been successfully sent to the server.
Check points Corrective Actions
Does the size of E-mail to
be sent exceed the
SMTP server capacity? If the size of E-mail exceeds the SMTP server capacity (if specified), an error
occurs and the E-mail cannot be sent. For details on the SMTP server capac-
ity settings, refer to the [User's Guide Administrator Operations].
Was the transmission
procedure carried out
correctly? Check the transmission procedure and then resend the scanned data. For
details on the transmission procedure, refer to page 5-2 and page 6-2.
Are the network settings
and connection correct? Check the network settings and connection. For details on the network set-
tings, refer to the [User's Guide Administrator Operations].
Is the E-mail address of
the machine configured? Check the E-mail address of the machine and configure it. For details on con-
figuring the E-mail address, refer to the [User's Guide Administrator Opera-
tions].
Are cables connected
correctly? Check that the network cable, and any other relevant connectors are correct-
ly connected.
Is the recipient's address
correct? Were the ad-
dress book destination
and program destination
registered correctly? There may be an error in registering the address when address book desti-
nation and program destination are used.
Print the Speed Address List or Program List to check that the numbers are
registered correctly.