APC Network Management Card AP9617 - Manual (Page 88)

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USER’S GUIDE
network management card
86
Troubleshooting
Management Card
Management Card access problems
For problems that are not described in the following table, see SNMP
issues . If you still cannot resolve the problem, see Warranty and Service .
Problem Solution
Unable to ping the
Management Card If the Management Card’s Status LED is green, try to ping
another node on the same network segment as the
Management Card. If that fails, it is not a problem of the
Management Card.
If the Status LED is not green, or if the ping test succeeds,
perform the following checks:
• Verify all network connections.
• Verify the IP addresses of the Management Card and the
NMS.
• If the NMS is on a different physical network (or subnetwork)
from the Management Card, verify the IP address of the
default gateway (or router).
• Verify the number of subnet bits for the Management Card’s
subnet mask.
Cannot access the
Web interface • Verify that HTTP access is enabled.
• Verify that you can ping the Management Card.
• Verify that you are using either Internet Explorer, version 5.0
or higher, or Netscape, version 4.0.8 or higher.