Sony COM-2 - Manual (Page 174)

COM-2.US.3-213-855-11(1)
1 1
Symptom Cause or corrective action
A rotated image file is not
saved properly.
 If you rotate an image file without EXIF info in the view
screen in Photo application, rotation editing is not
saved. Open the file in the edit screen, then rotate and
save.
Video
Symptom Cause or corrective action
It takes some time to start
playback of a video file.
 It may take some time to start playback of large video
files.
Videos cannot be played.  The video format is not complaint with this unit (
page 264).
Playback pauses.  The video playback mode is set to “Mode A.” In this
mode, when the unit reaches the end of a video file,
playback pauses. Tap the BACK button to return to the
video file list.
The unit does not
recognize a video file as a
video file.
 If you change a file or a folder name, or move files/
folders using a computer, the unit may fail to recognize
them.
 The video format is not complaint with this unit (
page 264).
The unit started to play
sample video
while you were away
shortly.
 Deactivate the demonstration mode ( page 153).
Camera
Symptom Cause or corrective action
The color between the
subject and photo
on the display are different.
 The color and brightness of photos seem different from
the actual subject. Try adjusting exposure or white
balance to match their impressions closer.
The shutter sound cannot
be turned off.
 Even when you set the Key Sound off, the shutter sound
cannot be disabled. Also the shutter sound volume
cannot be turned down.
 Even when you are using the headset, the shutter sound
is output by the loudspeaker. Also the shutter sound
volume cannot be turned down.
Text Editor
Symptom Cause or corrective action
Text file cannot be opened.  Check that the data are saved into the correct folder on
the internal memory or the “Memory Stick Duo.”
There is a file with a
strange name.
 If “Text Editor” application is closed while there is a file
being edited but not saved yet, the unit names and saves
the file using numbers. Open the file to confirm, and
delete the file if it is not necessary.
Continued 
Troubleshooting
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