Troubleshooting – Sony COM-2 User Manual
Page 165
COM-2.US.3-213-855-11(1)
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1
Troubleshooting
If the unit does not function as expected, try the following steps to resolve the
issue.
1
Check the unit’s symptoms in the troubleshooting tables below.
Check also for information about the issue in the help of the software used to transfer files.
2
Check for about the issue on the support Web site.
Visit: http://www.sony.com/mylo/support
3
If you are still unable to resolve the issue, consult the Customer Information
Service Center.
Power
Symptom
Cause or corrective action
The unit will not turn on.
Make sure the rechargeable battery is inserted correctly
( page 8).
The battery is not charged. Charge the battery by
connecting the AC adapter.
Press the RESET button using the stylus to reboot the
unit ( page 15).
The rechargeable battery
will not charge. The
rechargeable battery
cannot be fully charged.
Make sure the AC adapter is correctly connected to both
the unit and a wall outlet.
The unit continues to output sound by the loudspeaker.
Stop music or video playback, or connect the
headphones.
Charging may take a long time if you operate the unit
while it is charging. Stop using and turn off the unit.
The battery may have reached the end of its useful life.
Replace it with a new one. To get a new battery, call
1-800-488-SONY (7669).
You attempted to charge the power using the USB cable
without clearing the password lock. Input the password
and clear the lock.
Charge the battery at the recommended temperature (
page 9, 10).
Battery life is short.
The battery may have reached the end of its useful life.
Replace it with a new one. To get a new battery, call
1-800-488-SONY (7669).
Check Power Save functions are effectively used.
Put a checkmark on “Auto Backlight Off” or select “Auto
Power Off” to save the battery consumption ( page
152).
The surrounding temperature is too high or too low.
Operate the unit at the recommended temperature (
page 9, 10).
“Auto Power Off” function does not work on the
“Date&Time” setting screen after the RESET button is
pressed. Finish the Initial Set-up after resetting the unit.
Continued
Troubleshooting
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