Sony VGN-N38Z - Manual (Page 5)

5
GUARANTEE
Dear Customer,
Thank you for purchasing your Sony product. We hope you will be happy using it.
In the unlikely event that your product needs guarantee service, please contact VAIO-Link
(http://support.vaio.sony.eu) or your dealer or a member of our authorized service network (ASN) in the
European Economic Area (EEA) or other countries designated by this Guarantee or accompanying leaflets.
To avoid any unnecessary inconvenience on your part, we recommend that you read the documentation
carefully before seeking guarantee service.
Your Guarantee
This Guarantee applies to your Sony product if stated in the leaflets that accompanied your product
provided that it was purchased within the Guarantee Area. By this Guarantee, Sony guarantees the
product to be free from defects in materials and workmanship at the date of original purchase for a period
of not less than ONE YEAR from that date. For the exact period of validity of your guarantee please refer
to p. 7 of this document or go to http://support.vaio.sony.eu. The Sony company that provides and will
honour this Guarantee is designated in this Guarantee or accompanying leaflets under the country where
you seek guarantee service.
If within the guarantee period the product is determined to be defective (at the date of original purchase)
due to improper materials or workmanship, Sony or an ASN member in the Guarantee Area will, without
charge for labour or parts, repair or (at Sony's discretion) replace the product or its defective parts subject
to the terms and limitations below. Sony and ASN members may replace defective products or parts with
new or refurbished products or parts. All products and parts replaced become the property of Sony.
Terms
1 Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of
purchase, model name and dealer's name) is presented with the defective product within the guarantee
period. Sony and ASN members may refuse free-of-charge guarantee service if these documents are
not presented or if they are incomplete or illegible. This Guarantee will not apply if the model name or
serial number on the product has been altered, deleted, removed or made illegible.
2 To avoid damage to or loss/erasure of removable data storage media or accessories, you must remove
these before submitting your product for guarantee service.
3 This Guarantee does not cover transport costs and risks associated with transport of your product to
and from Sony or an ASN member.
4 This guarantee does not cover:
❑ periodic maintenance and repair or parts replacement due to wear and tear
❑ consumables (components that are expected to require periodic replacement during the lifetime of a
product such as batteries)
❑ damage or defects caused by use, operation or treatment of the product inconsistent with normal
personal or domestic use
❑ damage or changes to the product as a result of misuse, including:
❑ treatment resulting in physical, cosmetic or surface damage or changes to the product or damage
to liquid crystal displays
❑ failure to install or use the product for its normal purpose or in accordance with Sony instructions on
installation or use
❑ failure to maintain the product in accordance with Sony instructions on proper maintenance
❑ installation or use of the product in a manner inconsistent with the technical or safety laws or
standards in the country where it is installed or used
❑ virus infections or use of the product with software not provided with the product or incorrectly
installed software
❑ the condition of or defects in systems with which the product is used or incorporated except other
Sony products designed to be used with the product
❑ use of the product with accessories, peripheral equipment and other products of a type, condition
and standard other than prescribed by Sony
EN
3-211-480-11.fm Page 5 Friday, March 9, 2007 2:05 PM