Samsung HT-H6500WM-ZA - Manual (Page 57)

57
- English
Appendix
Symptom Check/Remedy
playback~does~not~start~~
immediately~when~you
press~the~p~button. ~ ~ Are you using a deformed disc or a disc with scratches on the surface?
~ ~ Wipe the disc clean.
No~sound. ~ ~ The home theater does not play sound during fast playback, slow playback,
and step motion playback.
~ ~ Are the speakers connected properly? Is the speaker setup correctly
customized?
~ ~ Is the disc severely damaged?
you~can~only~hear~sound~
from~a~few~speakers,~but~
not~all~6. ~ ~ On certain Blu-ray/DVD discs, sound is output from the front speakers only.
~ ~ Check if the speakers are connected properly.
~ ~ Adjust the volume.
~ ~ When playing audio from a CD, the radio, or a TV, the unit outputs sound to
the front speakers only.
dolby~digital~5.1~CH~
Surround~Sound~is~not~
produced. ~ ~ Is there "Dolby Digital 5.1 CH" marked on the disc? Dolby Digital 5.1 CH
Surround Sound is produced only if the disc is recorded with 5.1 channel
sound.
~ ~ Is the audio language correctly set to Dolby Digital 5.1-CH in the information
display?
The~remote~control~does~
not~work. ~ ~ Are you operating the remote within its operational range and within the
proper angle relative to the sensor?
~ ~ Are the batteries drained?
~ ~ The~disc~is~rotating~but~
there~is~no~picture.
~ ~ picture~quality~is~poor~
and~the~picture~is~
shaking.
~ ~ Is the TV power on?
~ ~ Are the video cables connected properly?
~ ~ Is the disc dirty or damaged?
~ ~ A poorly manufactured disc may not be playable.
Audio~language~and~
subtitles~do~not~work. ~ ~ The Audio Language and subtitle functions will not work if the disc does not
contain them.
The~menu~screen~does~not~
appear~even~when~you~
select~the~menu~function. ~ ~ Are you using a disc that does not contain menus?
The~aspect~ratio~cannot~be~
changed. ~ ~ You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box
mode, or 4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3
mode only. Refer to the Blu-ray Disc jacket, and then select the appropriate
function.
~ ~ The~product~is~not~
working.~~
(Example:~The~power~
goes~off~or~you~hear~a~
strange~noise.)
~ ~ The~product~is~not~
working~normally.
~ ~ Press and hold the remote control's e ( ExIT ) button for 5 seconds in
STANDBY mode. This will reset the unit.
- Using the RESET function will erase all stored settings.
Do not use this function unless necessary.