Posey Bed 8070 - Manual (Page 22)

22 Posey Bed - 8070
Technical Service
Posey Technical Service:
We are happy to assist you between the hours of 6 AM and 5 PM Pacific Time, USA. Please call us at
1.800.44.POSEY (1.800.447.6739), or 1.626.443.3143. You can fax us at 1.800.767.3933, or 1.626.443.5014.
Shipping:
Ship items to Posey Company: 5635 Peck Road, Arcadia, CA 91006-0020 USA.
Canopy Repairs. To prevent damage in shipping, clean the canopy and close all zippers.
In-Warranty Repairs:
1. Forward the product in clean condition, prepaid freight to the above address.*
2. Clearly mark the shipping container with the RMA number.
3. Include dated proof of purchase.
Out-of-Warranty repairs:
1. Forward the product in clean condition, prepaid freight to the above address.*
2. We will quote repairs on an item-by-item basis. All quotes include parts and labor.
3. If additional repairs are needed after the initial estimate, we will contact you within ten (10) business
days from receipt of item to obtain approval of any extra charge.
Repair turn-around:
Normally we will ship the product back to you within three weeks from the date of receipt at our
warehouse. If you return multiple units, add one week per unit. We will return all units in one shipment,
unless otherwise agreed.
*Canopies that are returned soiled or with an odor will be returned immediately and will not be
inspected or repaired.
Technical Service