Telenav for T-Mobile Supported Devices: v5.5 for Windows Mobile HTC devices - Manual (Page 62)

cable. If you get a low battery warning, connect a charging cable as soon as possible. In some cases, you may
need to wait a while for the battery to become sufficiently charged so that the GPS receiver will work.
Please input password or Password needs 4 digits
You must provide a four digit personal identification number (PIN) to log into TeleNav GPS Navigator.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires
network access again.
TeleNav GPS Navigator encountered an error
TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to
an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to
go. In this case, try to use a nearby address.
TeleNav GPS Navigator not available
If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator
server outage.
Unable to generate a route
TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a
temporary error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map
data in the area around the destination.
Unable to login
Someone may be fraudulently using your account. You will need to change your PIN and attempt to log in again.
Your account has expired
You do not have a valid TeleNav GPS Navigator account. Order TeleNav GPS Navigator by calling TeleNav GPS
Navigator Customer Support at 1-888-353-6284.
17. FAQs
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Directory content from the TeleNav GPS
Navigator servers using the data communication features of your phone. These services are different from your
cellular airtime. To order a data plan from your carrier, please contact their customer support directly.
How long after I apply for the data service until I can use my TeleNav system?
Generally, it takes until the following business morning before the data services are fully provisioned. If you already
have data services, it should be no more than 4 hours before an added TeleNav plan is active.
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