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Contents 5
Remote support and analysis tools ............................................................................................................. 75
HP Instant Support Enterprise Edition................................................................................................ 75
Web-Based Enterprise Service......................................................................................................... 76
Open Services Event Manager ........................................................................................................ 76
Keeping the system current ....................................................................................................................... 76
Drivers ......................................................................................................................................... 76
Resource Paqs............................................................................................................................... 77
ProLiant Support Packs ................................................................................................................... 77
Operating system version support .................................................................................................... 77
System Online ROM flash component utility ...................................................................................... 77
Change control and proactive notification ........................................................................................ 77
Natural language search assistant ................................................................................................... 77
Care Pack .................................................................................................................................... 78
Troubleshooting .......................................................................................................................... 79
Troubleshooting resources ........................................................................................................................ 79
Pre-diagnostic steps ................................................................................................................................. 79
Important safety information............................................................................................................ 79
Symptom information ..................................................................................................................... 81
Prepare the server for diagnosis ...................................................................................................... 82
Loose connections ................................................................................................................................... 82
Service notifications................................................................................................................................. 82
Troubleshooting flowcharts ....................................................................................................................... 83
Start diagnosis flowchart ................................................................................................................ 83
General diagnosis flowchart ........................................................................................................... 84
Server power-on problems flowchart ................................................................................................ 86
POST problems flowchart ............................................................................................................... 89
OS boot problems flowchart ........................................................................................................... 90
Server fault indications flowchart ..................................................................................................... 92
POST error messages and beep codes ....................................................................................................... 94
System battery ............................................................................................................................ 95
Regulatory compliance notices ..................................................................................................... 96
Regulatory compliance identification numbers ............................................................................................. 96
Federal Communications Commission notice............................................................................................... 96
FCC rating label............................................................................................................................ 96
Class A equipment......................................................................................................................... 97
Class B equipment ......................................................................................................................... 97
Declaration of conformity for products marked with the FCC logo, United States only....................................... 97
Modifications.......................................................................................................................................... 98
Cables................................................................................................................................................... 98
Canadian notice (Avis Canadien).............................................................................................................. 98
European Union regulatory notice ............................................................................................................. 98
Disposal of waste equipment by users in private households in the European Union ......................................... 99
Japanese notice ...................................................................................................................................... 99
BSMI notice ............................................................................................................................................ 99
Korean notice ....................................................................................................................................... 100
Laser compliance .................................................................................................................................. 100
Battery replacement notice...................................................................................................................... 100
Taiwan battery recycling notice............................................................................................................... 101
Power cord statement for Japan............................................................................................................... 101
Electrostatic discharge............................................................................................................... 102
Preventing electrostatic discharge ............................................................................................................ 102
