Error messages – HP Photosmart 375 Compact Photo Printer User Manual
Page 51
The photo printed with borders.
The printing application installed on your device with Bluetooth wireless technology
may not support borderless printing. Contact the vendor of the device, or go to their
support website to obtain the latest updates for the printing application.
My computer cannot set the device name using the Bluetooth wireless
connection.
Use a USB cable to connect your computer to the printer in order to set the printer
Bluetooth device name using the driver Toolbox. The printer software must already be
installed on the computer. See
and the onscreen printer Help.
Error messages
Before contacting Customer Care, read this section for troubleshooting tips or go to
the online support services at
.
The following error messages may appear on the printer screen. Follow the
instructions to resolve the problem.
Error message: Paper jam. Clear jam then press OK.
To clear a paper jam, try the following:
●
If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
●
If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
–
Remove the paper from the In tray, then pull down on the In tray to open it
fully to a horizontal position.
–
Gently pull the jammed paper to remove it from the back of the printer.
–
Lift the In tray up until it snaps back into paper-loading position.
●
If you cannot grasp the edge of the jammed paper to remove it, try the following:
–
Turn off the printer.
–
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in.
–
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord.
–
Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
●
Press
OK
to continue.
Chapter 6
48
HP Photosmart 370 series