HP Officejet 150 Mobile All-in-One Printer - L511a - Manual (Page 68)

Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
• All printer lights are on or flashing
• The printer is not responding (nothing prints)
• Printer does not accept ink cartridge
• Printer takes a long time to print
• Blank or partial page printed
• Something on the page is missing or incorrect
• Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
•
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see Electrical requirements.
• If you are using the battery, make sure it is installed correctly.
All printer lights are on or flashing
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), remove the battery, wait
about 20 seconds, and then reconnect the cables. If the problem persists, visit the HP
Web site (www.hp.com/support) for the latest troubleshooting information, or printer
fixes and updates.
The printer is not responding (nothing prints)
Check the print queue
A print job might be stuck in the print queue. To fix, open the print queue, cancel the
printing of all documents in the queue, and then reboot the computer. After the
computer reboots, try printing again. See the operating system help for information on
opening the print queue and canceling print jobs.
Check the printer setup
For more information, see General troubleshooting tips and resources.
Check the printer software installation
If the printer is turned off when printing, an alert message should appear on the
computer screen; otherwise, the printer software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the printer software.
For more information, see Uninstall and reinstall the HP software.
Chapter 6
64 Solve a problem