HP Officejet 150 Mobile All-in-One Printer - L511a - Manual (Page 63)

6 Solve a problem
This section contains the following topics:
•
HP support
• General troubleshooting tips and resources
• Solve printing problems
• Poor print quality and unexpected printouts
• Advanced ink cartridge maintenance
• Solve paper-feed problems
• Solve copy problems
• Solve scan problems
• Troubleshoot installation issues
• Problems setting up Bluetooth communication
• Understand the printer information pages
• Clear jams
HP support
If you have a problem, follow these steps
1.
Check the documentation that came with the printer.
2. Visit the HP online support Web site at www.hp.com/support. HP online support
is available to all HP customers. It is the fastest source for up-to-date printer
information and expert assistance and includes the following features:
•
Fast access to qualified online support specialists
• Software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are
available when you register the HP printer
For more information, see Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see HP support by phone.
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
•
Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
Solve a problem 59