HP StorageWorks XP Remote Web Console Software - Manual (Page 103)

Troubleshooting When Using XP RAID Manager
When an error has occurred during an XP Snapshot Pair operation using RAID Manager, see the
log displayed on the RAID Manager window or the RAID Manager operation log file to see if you
can identify the cause of the error. The RAID Manager operation log file is stored in the following
directory by default.
The log file is stored in: /HORCM/log*/curlog/horcmlog_HOST/horcm.log
Where:
•
* is the instance number.
•
HOST is the host name.
To identify the error code using the log file, follow the procedure below. For more information
about RAID Manager, see the HP StorageWorks XP RAID Manager User Guide.
1. Open the RAID Manager log file, and find the error code.
Example: 11:06:03-37897-10413- SSB = 0xB901,4A96
Error codes appear on the right of the equal symbol (=). The alphanumeric characters of last
four digits on the left of the comma (,) indicates SSB1 (for example, B901), and the right of
the comma (,) indicates SSB2 (for example, 4A96).
2. See Table 33 (page 104) and find the meaning of the error code.
For details about the error codes that are not described in Table 33 (page 104) , contact HP
technical support (see “Contacting HP” (page 116) ).
To identify the error code using the log displayed on the RAID Manager window, follow the
procedure below. For more information about RAID Manger, see the HP StorageWorks XP RAID
Manager User Guide.
1. Find the error code from the logs displayed on the RAID Manager window.
Figure 27 (page 103) shows an example of a log displayed on the RAID Manager window.
Figure 27 Example of a Log Displayed on the RAID Manager Window
Error codes appear on the right of SSB=. The alphanumeric characters of last four digits on
the left of the comma (,) indicates SSB1 (for example, B9E1), and the alphanumeric characters
of last four digits on the right of the comma (,) indicates SSB2 (for example, B901).
2. See Table 33 (page 104) and find the meaning of the error code.
For details about the error codes that are not described in Table 33 (page 104) , contact HP
technical support (see “Contacting HP” (page 116) ).
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