HP Systems Insight Manager User Manual
Page 123
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Extension
The number of days that this warranty has been extended.
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Wty: HP HW Maintenance Onsite Support
The warranty start and end date is listed for each warranty item along with the following
information:
◦
Status
The possible values are:
–
A: Active
–
F: The start date is in the future
–
X: Expired
–
E: There is no end date
–
I: The agreement is informal. This status might mean that the agreement is not
finalized.
–
B: Delivery blocked
–
C: Cancelled
◦
Service Level
The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
◦
Deliverables
A description of services offered with this warranty, for example, onsite support or parts
and materials.
•
Wty: HP Support for Initial Setup
◦
Status
The possible values are:
–
A: Active
–
F: The start date is in the future
–
X: Expired
–
E: There is no end date
–
I: The agreement is informal. This status might mean that the agreement is not
finalized.
–
B: Delivery blocked
–
C: Cancelled
◦
Service Level
The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
◦
Deliverables
A description of services offered with this warranty, for example, onsite support or parts
and materials.
Viewing contract and warranty status
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