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HP Systems Insight Manager User Manual

Page 123

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Extension

The number of days that this warranty has been extended.

Wty: HP HW Maintenance Onsite Support

The warranty start and end date is listed for each warranty item along with the following
information:

Status

The possible values are:

A: Active

F: The start date is in the future

X: Expired

E: There is no end date

I: The agreement is informal. This status might mean that the agreement is not
finalized.

B: Delivery blocked

C: Cancelled

Service Level

The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.

Deliverables

A description of services offered with this warranty, for example, onsite support or parts
and materials.

Wty: HP Support for Initial Setup

Status

The possible values are:

A: Active

F: The start date is in the future

X: Expired

E: There is no end date

I: The agreement is informal. This status might mean that the agreement is not
finalized.

B: Delivery blocked

C: Cancelled

Service Level

The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.

Deliverables

A description of services offered with this warranty, for example, onsite support or parts
and materials.

Viewing contract and warranty status

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