Does your phone line have a call-waiting feature, Check fax accessory status – HP Color LaserJet Enterprise Multifunction M680 Printer series User Manual

Page 188

Does your phone line have a call-waiting feature?

If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in

progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax

telephone line.

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a

Configuration Page

report to check the

status.

From the Home screen, scroll to and touch the

Administration

button.

Open the following menus:

●

Reports

●

Configuration/Status Pages

●

Configuration Page

Touch the

button to print the report, or touch the

View

button to view the report on the screen.

The report consists of several pages.

NOTE:

The product IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the

Modem Status. The following table identifies the status conditions and possible solutions.

NOTE:

If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If

you are using LAN fax or Internet fax, those configurations could be disabling the feature.

Operational / Enabled

The analog-fax accessory is installed and ready.

Operational / Disabled

The fax accessory is installed, but you have not configured the

required fax settings yet.

The fax accessory is installed and operational; however, the

HP Digital Sending utility has either disabled the product fax

feature or has enabled LAN fax. When LAN fax is enabled, the

analog-fax feature is disabled. Only one fax feature, either LAN

fax or analog fax, can be enabled at a time.

NOTE:

If LAN fax is enabled, the

Fax

feature is unavailable on

the product control panel.

Non-Operational / Enabled/Disabled

The product has detected a firmware failure. Upgrade the

firmware.

Damaged / Enabled/Disabled

The fax accessory has failed. Reseat the fax accessory card and

check for bent pins. If the status is still DAMAGED, replace the

analog-fax accessory card.

ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is

turned off).

176 Chapter 9 Solve general problems

ENWW