Receive-fax quality issues, Check the sender's fax machine – HP Color LaserJet Enterprise Multifunction M680 Printer series User Manual

Page 183

Remove any visible lint or dust from each of the

feed rollers and the separation pad using

compressed air or a clean lint-free cloth

moistened with warm water.

NOTE:

Lift up the roller assembly so you can

clean the second roller.

Close the document-feeder cover.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and

replace them if necessary.

Receive-fax quality issues

Follow these steps if the product is having quality issues with received faxes.

Check the fit-to-page setting

If the

Fit to Page

setting is enabled, and the incoming fax is larger than the default page size, the product

attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple

pages.

From the Home screen on the product control panel, scroll to and touch the

Administration

button.

Open the following menus:

●

Fax Settings

●

Fax Receive Settings

●

Default Job Options

●

Fit to Page

Touch the

Enabled

option to enable the setting, or touch the

Disabled

option to disable it. Touch the

Save

button.

Check the sender's fax machine

Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the

sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the

following changes:

ENWW

Improve fax image quality 171