Solve fax problems, Fax troubleshooting checklist – HP LaserJet Pro 400 MFP M425 User Manual
Page 116
Solve fax problems
Fax troubleshooting checklist
●
Several possible fixes are available. After each recommended action, retry faxing to see if the problem
is resolved.
●
For best results during fax problem solving, make sure the line from the product is plugged directly into
the wall phone port. Disconnect all other devices that are connected to the product.
1.
Verify that the telephone cord is plugged into the correct port on the back of the product.
2.
Check the phone line by using the fax test:
a.
From the Home screen on the product control panel, touch the Setup button, and then touch
the
Service
menu.
b.
Select the
Fax Service
menu.
c.
Select the
Run Fax Test
option. The product prints a fax test report.
The report contains the following possible results:
●
Pass: The report contains all of the current fax settings for review.
●
Fail: The report indicates the nature of the error and contains suggestions for how to resolve
the issue.
3.
Verify that the product firmware is current:
a.
Print a configuration page from the control panel
Reports
menu to obtain the current firmware
date code.
b.
Go to
1.
Click the Support & Drivers link.
2.
Click the Download drivers and software (and firmware) link option.
3.
In the For product box, type the product model number, and then click the Go button.
4.
Click the link for your operating system.
5.
Scroll to the Firmware section of the table.
●
If the listed version matches the version on the configuration page, you have the most
current version.
●
If the versions are different, download the firmware upgrade and update the firmware
on the product following the instructions onscreen.
NOTE:
The product must be connected to a computer with internet access to upgrade
firmware.
●
Resend the fax.
4.
Verify that the fax was set up when the product software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
100 Chapter 6 Fax
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