HP StoreEver Ultrium Tape Drives - Manual (Page 66)

CAUTION:
You may lose data if you force eject a cartridge that is in the middle of a backup. The
tape may also become unreadable because an EOD (End of Data) mark may not be
properly written.
10. If the cartridge is still jammed, the tape drive has failed. Contact customer support at
http://www.hp.com/support .
Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to diagnose
the problem and upgrade the firmware. If the failure occurs regularly on multiple cartridges, contact
customer support at http://www.hp.com/support .
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a
cleaning cartridge, it has probably expired and should be discarded immediately. For data cartridges:
1. Check that the drive has power (the power cord is properly connected and the Ready LED is on).
2. Check that you are using the correct media. Use only Ultrium media.
• Ultrium 1.6 TB R/W or Ultrium 1.6 TB WORM cartridges with Ultrium 1760 tape drives
• Ultrium 800 GB R/W or Ultrium 800 GB WORM cartridges with Ultrium 920 tape drives
• Ultrium 400 GB R/W cartridges with Ultrium 448 tape drives
• Ultrium 200 GB R/W cartridges with Ultrium 232 tape drives
3. Make sure that you have loaded the cartridge with the correct orientation (see
“ Inserting a cartridge ” on page 44).
4. Check for damage to your media and discard it, if it is damaged.
5. Use a new or known, good piece of media and see if it loads. If it does, the original cartridge
is faulty and should be discarded.
6. Check if another Ultrium drive of the same model will accept the cartridge. If it does, the original
drive may be faulty. Before calling customer service, please check that the tape drive is responding.
See “ Troubleshooting with Library & Tape Tools ” on page 57.
Encryption troubleshooting
• Ensure that you are using an Ultrium 1760 tape drive and Ultrium 1.6 TB media.
• Ensure that your software supports hardware encryption. It may be necessary to update the
software. Consult http://www.hp.com/go/connect or your software vendor for more information.
• Ensure that the correct key or pass phrase has been entered.
• Ensure that your HBA supports the encryption commands. It may be necessary to update the
firmware. Consult http://www.hp.com/go/connect for more information.
66 Troubleshooting