Problems with cartridges, The cartridge is jammed – HP StoreEver Ultrium Tape Drives User Manual
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LED Sequence
Cause
Action required
Drive, Tape and Ready
FLASH.
There is a firmware download
problem.
Insert a cartridge to clear the LED sequence.
If the condition persists, call for service.
Drive and Ready ON with
Tape and Clean OFF.
Alternates repeatedly.
The drive has a firmware
error.
Power cycle or reset the drive.
Upgrade the firmware. If the condition
persists, call for service.
Table 8 Rear panel LED sequences (external tape drives only)
LED Sequence
Cause
Action required
The Act TERM LED is OFF.
The enclosure is not providing
auto-termination.
Check that the drive’s SCSI cable is
connected to the SCSI-IN connector. Check
whether a terminator or other SCSI cable is
plugged into the SCSI-OUT connector. If a
terminator is connected, remove it. If another
SCSI cable is connected, make sure that the
SCSI chain is terminated at the last device.
The Fan/PWR LED is amber.
There has been an enclosure
failure or the cooling fan is
not working correctly.
Call for service.
NOTE:
For the location of rear panel LEDs, see
Problems with cartridges
If you experience any problems using HP branded cartridges, check:
•
The cartridge case is intact and that it contains no splits, cracks or damage.
•
The cartridge has been stored at the correct temperature and humidity. This prevents
condensation. See the insert included with the tape cartridge for storage conditions.
•
The write-protect switch is fully operational. It should move from side to side with a positive click.
•
The World Wide Web site for more detailed troubleshooting information:
The cartridge is jammed
If the cartridge is jammed or the backup application is unable to eject it, you can force eject the
cartridge. Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to
diagnose the problem and to upgrade the firmware. If the failure occurs regularly, contact customer
service at
1.
Attempt a drive unload/eject operation from the backup software.
Many backup applications will issue a Prevent Media Removal (PMR) command to the drive robot in
an attempt to prevent human interference during a backup job. If this occurs, the software that issued
the PMR must be used to load and unload tapes.
2.
Shut down backup software and, if in a Windows environment, stop removable storage services.
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Troubleshooting