11 troubleshooting, General procedure – HP StoreEver Ultrium Tape Drives User Manual
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11 Troubleshooting
In this chapter:
•
•
•
NOTE:
Many users can use HP Library & Tape Tools to help them diagnose problems, see
” on page 57. We also recommend the detailed troubleshooting guide at
ehensive troubleshooting information.
General Procedure
If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge, the
drive, the host computer and connections, or the way the system is being operated.
Has the system just been installed?
There could be an installation problem:
1.
Check through the information in the relevant installation chapter of this guide.
2.
Check the power connectors and SCSI cabling.
3.
Is the SCSI ID correctly set? Is there a SCSI system conflict? Has the SCSI bus been correctly
terminated? See also the appropriate installation chapter for your model of tape drive.
4.
Are appropriate Tape drivers as well as supported application software installed on the host?
5.
Check the environmental conditions against the specified limits.
Table 6 Environmental specifications for Ultrium tape drives
Temperature range
Non-condensing humidity range
Operating
50° to 95° F (10° to 40° C) at a minimum
of 6 CFM airflow
20 to 80% RH (non-condensing)
Storage
-40° to 151° F (-40° to 66° C)
10 to 95% RH (non-condensing)
Are you using new cartridges or a different brand of cartridge? Have you been using the particular
cartridge for a very long time?
The problem could lie with the cartridge:
1.
Check through the media chapter on “
2.
Check that you are using an Ultrium cartridge. Compatible media can be recognized by the Ultrium
logo, which is the same as the logo on the front of your drive.
3.
Use the correct media type:
• Ultrium 1.6 TB R/W or Ultrium 1.6 TB WORM cartridges with Ultrium 1760 tape drives
• Ultrium 800 GB R/W or Ultrium 800 GB WORM cartridges with Ultrium 920 tape drives
• Ultrium 400 GB R/W cartridges with Ultrium 448 tape drives
• Ultrium 200 GB R/W cartridges with Ultrium 232 tape drives
Ultrium Half-Height SCSI Tape Drives
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