Cop y – Canon Wireless File Transmitter WFT-E7A User Manual
Page 103
103
Handling Error Messages
What to check on the transmitter
On the transmitter, does the FTP server’s IP address setting match the server’s
actual address?
X
Configure the IP address on the transmitter to match the actual FTP server address
(p.32).
Are the transmitter and wireless LAN terminal configured with the same encryption
key for authentication?
X
This error occurs if the encryption keys do not match when the authentication method for
encryption is [Open system].
The setting is case-sensitive, so check upper- and lower-case characters. Make sure the
correct encryption key for authentication is entered on the transmitter (p.24).
On the transmitter, does the [Port number setting] for the FTP server match the
actual port number of the FTP server?
X
Configure the same port number (usually 21) on the transmitter and FTP server.
Configure the port number on the transmitter to match the actual FTP server port number
(p.32).
If only the FTP server’s [Server name] is configured on the transmitter, are the DNS
server settings complete?
X
If the FTP server’s [Address] setting is not configured on the transmitter, enable use of
the DNS server on the transmitter and enter its address (p.27). Make sure the FTP server
name is entered correctly (p.32).
What to check on the FTP server
Is the FTP server functioning correctly?
X
Configure the computer correctly to function as an FTP server.
X
If applicable, ask your network administrator for the FTP server address and port number,
and then enter them on the transmitter.
Is the FTP server on?
X
Turn the FTP server on. The server may have been turned off because of an energy-
saving mode.
On the transmitter, does the FTP server’s IP address setting (in [Address]) match
the server’s actual address?
X
Configure the IP address on the transmitter to match the actual FTP server address
(p.32).
Is a firewall or other security software enabled?
X
Some security software uses a firewall to restrict access to the FTP server. Change the
firewall settings to allow access to the FTP server.
X
You may be able to access the FTP server by setting [Passive mode] to [Enable] on the
transmitter (p.86).
41: Cannot connect to FTP server
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