In-Situ Aquaculture Buoy Manual (purchased after 28 May 2013) - Manual (Page 37)

37
Service
Obtaining Repair Service
If you suspect your system is malfunctioning and repair is needed, you can help assure
efficient servicing by following these guidelines:
1. Call or email In-Situ Technical Support. Have the product model and serial number
available.
2. Be prepared to describe the problem, including how the product was used and the
conditions noted at the time of the malfunction.
3. If Technical Support determines that service is needed, they will ask your company
to fill out the RMA form and pre-approve a specified monetary amount for repair
charges. When the form and pre-approval is received, Technical Support will assign
an RMA (Return Material Authorization) number.
4. Clean the product as described in the manual.
5. If the product contains a removable battery, remove and retain it unless you are
returning the system for a refund or Technical Support states otherwise.
6. Carefully pack your product in its original shipping box, if possible.
7. Mark the RMA number clearly on the outside of the box.
8. Send the package, shipping prepaid, to:
In-Situ Inc.
ATTN: Repairs
221 East Lincoln Avenue
Fort Collins, CO 80524
The warranty does not cover damage during transit. In-Situ recommends insurance for
all shipments. Warranty repairs will be shipped back prepaid.
Outside the U.S.
Contact your international In-Situ distributor for repair and service information.
Guidelines for Cleaning Returned Equipment
Please help us protect the health and safety of our employees by cleaning and
decontaminating equipment that has been subjected to potential biological or health
hazards, and labeling such equipment. Unfortunately, we cannot service your
equipment without such notification. Please complete and sign the form on page 39 (or
a similar statement certifying that the equipment has been cleaned and
decontaminated) and send it to us with each instrument.
l
We recommend the glassware cleaning product, Alconox, available from In-Situ
and from laboratory supply companies.
l
Clean all cables and remove all foreign matter.
l
Clean the cable connectors with a clean, dry cloth. Do not submerge the
connectors.
l
Clean the instrument including the nosecone, cable head, and protective caps.