5 troubleshooting – LumaSense Technologies Pearl Control User Manual
Page 41
Pearl Control Software Manual
Troubleshooting 41
5 Troubleshooting
Problem
Corrective Action(s)
Camera will not
connect
1. Check that the camera is powered on.
2. Check if the camera is outputting video.
3. Check that the RS232 cable is plugged in.
4. If using a USB to Serial adapter, ensure that drivers for the device
are installed and in use.
5. Check to make sure the COM ports are detected and available on the
computer. You can check this through the Device Manager. Refer to
the following link for more information:
Check under the Ports (COM & LPT) section:
6. Ensure no other devices are using the COM Port. This may happen if
multiple instances of the Pearl Control Software are opened.
Cannot Access
Capture Tab
The Capture feature is only available on Pearl cameras with a firmware
version of 5.0.8 or newer. With the camera connected, the firmware
version can be seen in the Information Bar: