Alpha Technologies Cordex 48-1.2kW - Manual (Page 39)

030-834-J0 Rev A Page 33 of 34
9 Warranty and Service Information
9.1 Technical Support
Free Technical Support 24/7/365 is part of the Alpha customer satisfaction commitment. The phone
numbers below can also be used to access a wide range of service solutions both at your premise and at
the Alpha facility nearest you.
In Canada and the USA, call toll free 1-888-462-7487 24 hours a day, seven days a week.
Customers outside Canada and the USA, call +1-604-436-5547.
9.2 Warranty
Alpha Technologies Ltd. warrants all equipment manufactured by it to be free from defects in parts and
labor, for a period of two years from the date of shipment from the factory. The warranty provides for
repairing, replacing or issuing credit (at Alpha’s discretion) for any equipment manufactured by it and
returned by the customer to the factory or other authorized location during the warranty period. There are
limitations to this warranty coverage. The warranty does not provide to the customer or other parties any
remedies other than the above. It does not provide coverage for any loss of profits, loss of use, costs for
removal or installation of defective equipment, damages or consequential damages based upon equipment
failure during or after the warranty period. No other obligations are expressed or implied. Warranty also
does not cover damage or equipment failure due to cause(s) external to the unit including, but not limited
to, environmental conditions, water damage, power surges or any other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered under
warranty Alpha will pay the cost of shipping the repaired or replacement unit back to the customer.
9.3 Battery Warranty
Note that battery warranty terms and conditions vary by battery and by intended use. The most common
battery warranty provided by Alpha is a two year full replacement warranty with a pro-rated warranty for the
following three years. Pro rated warranty provides a credit applicable toward the purchase of new batteries
from Alpha. The credit is calculated as the purchase price multiplied by the percentage of the battery life
that was not available (in months). Battery warranty coverage is lost where the battery charge is not
maintained for 6 months. Contact your Alpha sales representative or the Technical Support team at the
above number to understand your entitlements under Battery Warranty.
9.4 Return of Material
Please contact Technical Support at the number above to obtain a Service Repair Order (or Return
Material Authorization) number BEFORE sending material back. This will ensure that your service needs
are handled promptly and efficiently.
9.5 Service Centers
For a list of service centers, visit: http://www.alpha.ca/web2/services-and-support/service-and-repair.html .