Cobalt Digital COMPASS 9414 4 In _ 4 Out Fiber-to-BNC Receiver _ Crosspoint Card - Manual (Page 38)

3
Troubleshooting
3-12 9400-SERIES PRODUCT MANUAL 9400S-OM (V1.1)
Troubleshooting Network/Remote Control Errors
Refer to Cobalt ® reference guide “Remote Control User Guide” (PN
9000RCS-RM) for network/remote control troubleshooting information.
In Case of Problems
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department. If required, a Return Material Authorization number
(RMA) will be issued to you, as well as specific shipping instructions. If
required, a temporary replacement item will be made available at a nominal
charge. Any shipping costs incurred are the customer’s responsibility. All
products shipped to you from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-13) in Chapter 1, “Introduction“ for
contact information.
Table 3-4 Troubleshooting Processing Errors by Symptom
Symptom Error/Condition Corrective Action
Card does not respond to
changes made in DashBoard™
or other network remote control. Card-edge switch(es) set for
remote control override Make certain card-edge switches SW1-1 and
SW1-2 are both set to Off.
If switches are inadvertently set to On,
card-edge enable overrides ability to use
remote control. See Setting Card Switches (p.
2-1) in Chapter 2, Installation and Setup.
Channel will not output received
signal.
DashBoard™ shows Reclocker
> LOS for channel. Channel not set to received a
non-SMPTE signal If channel is to pass a non-SMPTE signal,
make certain:
• EQ/Automute is set to Off (unchecked box in
DashBoard)
• Reclocker Bypass is set to On (checked box
in DashBoard).
Reclock and Automute are specifically intended
to optimize transport of valid SMPTE SDI
signals. Disable these functions as described in
the operating instructions if transport of
non-SMPTE signals is desired.
Card status displays nuisance
alarm for channels not being
used. Unused channel not set to
disable alert/alarms If channel is not to be used (including channels
not populated on cards having less than four
fiber channels), disable alert/alarm propagation
by making certain the Dis. Alarm (disable
alarm) checkbox corresponding to the channel
is checked.
(9411 thru 9414 Rx cards only)
Card-edge ST LED illuminated
yellow. Fiber input power level below
reliable threshold Check fiber media for damage or dirty/improper
connection between media and fiber optic
module.