Dell OptiPlex GX240 User Manual
Page 177
S o l v i n g Pr o b l e m s
175
Basic Checks:
•
If you hear an unfamiliar scraping or grinding sound when a drive is
accessed, there could be a hardware malfunction.
Contact Dell
for
technical assistance.
•
When you turn on the computer, you can hear drive activity during
the boot routine. If your computer does not boot,
contact Dell
for
technical assistance.
•
If you are trying to copy data to the floppy, make sure that it is not
write-protected.
•
Try a different floppy in the drive. If the new floppy works, the original
one may be defective.
•
Test the floppy drive access light by using one of the following
methods:
–
Using MS-DOS
®
, insert a floppy into the drive, type
dir a:
at
the DOS prompt, and press
–
Using Microsoft
®
Windows
®
or Windows NT
®
, insert a floppy
into the drive, open My Computer from the desktop, and double-
click the floppy drive icon.
•
Check the settings in system setup.
•
Clean the drive using a commercially available cleaning kit.
NOTICE:
Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, rendering the drive inoperable
.
If the problem still exists after you complete the basic checks, fill out the
Diagnostics Checklist
as you perform the following steps.
CAUTION:
Before you perform this procedure, see “
CAUTION:
Safety Instructions
.”
1
Run the Diskette device group in the
Dell Diagnostics
.
Did any of the tests fail?
Yes.
Contact Dell
for technical assistance.
No. Go to step 2.
2
Turn off the computer and devices, disconnect them from their
electrical outlets, wait 10 to 20 seconds, and then open the computer
cover.