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Calling groups, Calling groups 101 – 3Com NBX 3101SP User Manual

Page 101

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Automatic Call Distribution Groups, Hunt Groups, and Calling Groups

101

To log out of a dynamic hunt group using the NBX NetSet utility:

1 Go to Group Memberships > Hunt Groups.

2 Select the hunt group from which you want to log out.

3 Click Logout.

To log in to all hunt groups of which you are a member:

1 Go to Group Memberships > Hunt Groups.

2 Click the Login all button.

To log out of all hunt groups of which you are a member:

1 Go to Group Memberships > Hunt Groups.

2 Click the Logout all button.

Calling Groups

One type of hunt group is the Calling Group. Calling groups allow an
incoming call to ring simultaneously on all telephones in a group, for
example, a customer service group. To log in to or out of a calling group,
follow the steps in

“Hunt Groups”

earlier in this chapter.

Figure 5

shows the path of a call coming in to a calling group.

Figure 5 Sample Calling Group Configuration

6

1 Incoming Telephone Call

2 Telephone #1

3 Telephone #2

4 Telephone #3

5 After a specified number of rings with no answer

6 Receptionist