Problem, Solution – Zoom 0335-A 27337 User Manual
Page 38
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ADSL Bridge Modem User’s Guide
! If you are using a static IP address, ensure that you entered
the correct VPI and VCI settings on the Basic Setup
page of the Zoom Configuration Manager. Your
Internet service provider should have given you these
values. See To configure your ADSL Bridge modem to
use a static IP address on page 13 for more information
about entering these values.
•
Verify that you have specified the correct TCP/IP settings. See
Chapter 3: Specifying TCP/IP Settings on page 15 for
information about these settings.
•
If you are using PPPoE client software, ensure that you have
typed your ADSL Username and Password correctly. (Note
that this is NOT the username and password you used to log
into the Zoom Configuration Manager on page 13.)
•
Verify that your service provider’s ADSL connection is
functioning properly. (Place a call to your service provider’s
customer support department to verify this.)
Problem
I cannot log into the Zoom Configuration Manager. I have
typed http://10.0.0.2 in my Web browser (or I have
double-clicked the Zoom icon on my desktop, if it appears), but I
am not prompted for a User Name and Password.
Solution
There are several issues that could cause this problem. Check these
items:
•
Ensure that you changed your TCP/IP settings to use the
internal IP address of the modem. This must be done to access
the modem’s Web interface. Once you are done using the
modem’s Web interface, return the setting to what they were
before you logged in to the Zoom Configuration Manager.