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Problem, Solution – Zoom ADSL X6v 5697 User Manual

Page 157

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Appendix D: Troubleshooting

157

Problem

The computer on which I installed the X6v software is connected
to the Web, but the computers connected through my network
device (such as a wireless access point, router, hub, or switch)
cannot access the Internet.

Solution

The problem is most likely with your network device (such as a
wireless access point, router, hub, or switch). Check these items:
ƒ

Try rebooting each computer on your network. For example, if

you are using a router, reboot each computer that is connected
to the router. This will allow for the computers to release and
renew their IP addresses.

ƒ

If you are using a wireless access point or a router, verify that

the device is using Dynamic Host Configuration Protocol
(DHCP). This is also known as dynamic IP addressing.
Depending on your device, this may be controlled by an
Obtain an IP address automatically
option. If you need
help, refer to the documentation that came with your network
device or contact its manufacturer.

ƒ

Refer to the documentation provided with your network

device or contact its manufacturer for assistance.