Vista Imaging Vista Routing - Manual (Page 73)

Troubleshooting Routing
This chapter covers the following topics:
ƒ
Basic Troubleshooting
ƒ
Getting Help
ƒ Additional Routing Considerations
Basic Troubleshooting
If images are not arriving as expected at a routing destination, perform the following
steps:
If… Then…
This is the first time that routing
software is being used Verify that all configuration steps described in this document
have been completed. Configuration checklists are available
in
Appendix A .
Exams are not being routed or
are being routed incorrectly 1 Check the Image Gateways and verify that they are
processing images.
2 Attempt to re-send images by running the “Re-Queue all
failed entries in the Transmission Queue” option (Routing
Gateway menu shortcut: 3, 8).
3 Review the routing log files to determine if the images
were transmitted successfully (if you have just used the
re-queue failed entries option, wait 15-20 minutes before
opening the log files).
4 Review the contents of the routing rules file (Route.dic).
The routing software cannot
connect to the destination Verify that the network connection being used is available
and set up properly. If the destination is an Imaging
destination, refer to the steps for testing folders on page
29 .
The log files indicate an invalid
username or password. Contact the receiving site and verify that the correct user
name and password is being used by the routing software.
Getting Help
If additional assistance is needed, contact your Imaging Coordinator or local support
staff.
If the problem cannot be resolved locally, open a help desk ticket, or contact the National
Help Desk between 8:00AM and 6:00PM Eastern time, Monday through Friday, at
1-888-596-4357.
Urgent after-hours service requests can be directed to the Expertise Center at
1-800-299-7282.
April 2006 VistA Imaging V. 3.0, Patch 18 65