Toshiba B-SA4TP SERIES - Manual (Page 88)

5. TROUBLESHOOTING ENGLISH VERSION EO1-33048
5.3 Removing Jammed Media
E5- 4
5.3 Removing Jammed
Media
This section describes in detail how to remove jammed media from the
printer.
1. Turn off and unplug the printer.
2. Press the Top Cover Release Button and gently open the Top Cover to
its fully open position supporting it with your hand.
3. Press the Upper Sensor Lever inside, and open the Upper Sensor
Ass’y.
4. Remove the ribbon and media from the printer.
5. Remove the jammed media from the printer. DO NOT USE any sharp
implements or tools as these could damage the printer.
6. Clean the Print Head and Platen, then remove any further dust or
foreign substances.
7. Paper jams in the Cutter Unit can be caused by wear or residual glue
from label stock on the cutter. Do not use non-specified media in the
cutter.
CAUTION!
Do not use any tool that may
damage the Print Head.
NOTE:
If you get frequent jams in the
cutter, contact a TOSHIBA TEC
authorised service representative.
Upper Sensor Ass’y