TurboChef Technologies High h Batch - Manual (Page 33)

To greatly expedite service calls and
troubleshooting, please follow the steps below on:
†
Recording the Serial Number
†
Recording Error Messages
†
Checking the Fault Log
†
Common Issues and Solutions
RECORDING THE SERIAL NUMBER (FIGURE 31)
1. Ensure oven is in either the
COOL
-
DOWN
or
OFF
state.
2. Simultaneously press and hold the
DOWN
and
RIGHT
keys for 1 second.
3. Press the
DOWN
key to view next menu screen.
4. Press the “S/N” soft key (bottom right).
5. Write down the serial number and have it ready
to reference when speaking with Customer
Service.
6. Press the
BACK
/
STOP
key to exit the menu.
RECORDING ERROR MESSAGES
If the screen displays a message when a problem
occurs, write down the message and have it ready
to reference when speaking with Customer Service.
CHECKING THE FAULT LOG
Before calling Customer Service, write down any
faults the oven has logged for reference. To check
the Fault Log:
1. Ensure oven is in either the
COOL
-
DOWN
or
OFF
state.
2. Simultaneously press and hold the
DOWN
and
RIGHT
keys for 1 second.
3. Press the
FAULTS
soft key (middle left).
4. Press the
BACK
/
STOP
key to exit the menu.
COMMON ISSUES AND SOLUTIONS
WARNING: When troubleshooting issues
with the oven, follow all safety instructions
(page i). Turn off the oven before troubleshooting
any areas that when active may cause personal injury
(e.g., cook cavity, electrical components, etc.).
The table on page 26 lists some common issues and
possible solutions. If additional help is required,
contact Customer Service at 800.90TURBO /
+1 214-379-6000 or your Authorized Distributor.
Troubleshooting Tips
F I G U R E 31: Viewing the Serial Number
LEFT
RIGHT
Step: 4 Serial number will be displayed.
Write down the number and have it ready to
reference when talking with Customer Service.
Step: 6 Step: 2 Step: 3
25 TROUBLESHOOTING TIPS