Palm PalmTM m100 - Manual (Page 206)

Page 198 Frequently Asked Questions
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation. ■ Click the HotSync Manager and choose
Custom. Check that the correct conduit is
active.
■ Check that the correct conduit is
installed. Reinstall the HotSync Manager
and make sure the correct conduit is
selected.
I cannot launch the
HotSync Manager. ■ If you are using the optional serial
cradle/cable, or if you are performing a
HotSync operation using a modem, make
sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
serial port you selected in the Setup
dialog box.
■ Backup the Palm Desktop software,
uninstall it, then reinstall it.
I tried to do a local
HotSync operation,
but it did not
complete
successfully. ■ If you are using a cradle, make sure your
handheld is seated in the cradle correctly.
If you are using a cable, make sure that it
is connected securely to your handheld.
■ Check the connection between the
cradle/cable and the USB or serial port
on your computer.
■ Make sure the user name you selected in
Palm Desktop software matches the user
name assigned to your handheld.
■ Make sure the date on your computer
matches the date on your handheld.
■ Read the HotSync Log for the user
account for which you are performing a
HotSync operation.
On a Windows computer, try each step in
turn:
■ Make sure HotSync Manager is running.
If it is running, close it, and restart it.
■ Make sure you selected Local USB or
Local Serial, as appropriate, from the
HotSync Manager menu.