Polycom SoundStation IP 6000 - Manual (Page 78)

User Guide for the Polycom SoundStation IP 6000 Phone
5 - 6
Displays
Audio
Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone’s microphones, keypad mappings, and display. See your system
administrator for instructions on how to perform these tests.
To access the diagnostics menus:
>> Press , and then select Status > Diagnostics > Test Hardware >
Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Symptom Problem Corrective Action
There is no display.
The display is incorrect.
The display has bad contrast. Power is not correctly applied to
the phone. Verify that power is correctly applied to the
phone:
•
Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
• If your phone uses Power over
Ethernet (PoE), have your system
administrator check that the switch is
supplying power to the phone.
The contrast needs adjustment. Adjust the screen contrast. (See Updating
the Display Contrast on page 2-6 .)
The display is flickering. Certain types of older fluorescent
lighting cause the display to
appear to flicker. Try the following:
•
Move the phone away from the lights.
• Replace the lights.
Symptom Problem Corrective Action
The speaker has no audible
sound. Speaker volume is low. Adjust the speaker volume. During a call,
press one of the volume keys.